Cleaning Products
Our resort uses cleaning products and protocols which meet Department of Health and Centers for Disease Control guidelines. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. We are also using the Apollo UV-C Lamp. The UV-C light helps kill bacteria, viruses, allergens,  and mold efficiently. It’s chemical free sanitation method that disinfects and helps create a safer environment.  

Public Spaces and Communal Areas
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-contact surfaces. The electrostatic spray is also used to disinfect public places, especially high-touch areas to insure a more thorough clean.

Guest Rooms
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats, handles, telephones, in-room control panels, light switches, temperature control panels, and alarm clocks. Daily Housekeeping service is available from 8:00am to 4:00pm. All bed linens and towels are replaced after each guest checks out in order to maintain physical distancing procedures (an exception will be made if a guest requests linens and towels be changed).  

Dry Cleaning and Laundry
Dry cleaning & laundry service is currently available from Monday through Friday.  

Hotel Guest Elevators
Employees will be sanitizing the buttons at a minimum of once per hour.

Restaurants
Frequent cleaning and sanitizing will be increased in all restaurants, including hostess and cashier stands. Dining tables, chairs, and trays will be sanitized after every use.

Back of the House
The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee cafeteria, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, and security.

Shared Equipment
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

Air Filter and HVAC Cleaning
All guestroom A/C units are individually self-contained.  The frequency of air filter replacement and HVAC system cleaning has been increased.

Please contact us to let us know any question or concern you may have.

Additional Resources
Hawaii State Department of Health
Hawaii Tourism Authority
CDC