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Frequently Asked Questions

Everything you need to know about the Kahala Spa facilities, treatments and how to book.

How to book?

It is suggested that bookings are made at least 48 hours in advance to optimize availability. Priority for reservations is given to resort guests.

To book a treatment, please contact The Kahala Spa by telephone: +1 (808) 739-8938 or by email: spa@kahalaresort.com

 

How early should I arrive for my spa services?

Please check in at The Kahala Spa reception desk 10 minutes prior to your scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments, so as not to inconvenience other Spa guests.

 

Where is the Spa located?

The Spa reception area is located on the lobby level of the resort. Please plan to arrive to the Spa 10 minutes prior to your scheduled appointment time to complete a brief health questionnaire. Treatments will end as scheduled as a courtesy to the next guest.

Treatments are performed in private Spa Suites. We will provide you with a robe and slippers for your comfort. For registered resort guests, our CHI fitness center is open 24 hours and features men's and women's locker rooms that include dry saunas, eucalyptus steam rooms and outdoor whirlpools.

Couple’s treatment rooms are available for most services. Please inform your Spa receptionists if you would like to enjoy your treatments in the same room with another guest.

 

What should I bring to the Spa?

You will be given a robe and slippers to change into before your treatment.

 

What do I do if I need to cancel my appointment?

Because your Spa appointments are reserved specifically for you, we ask that you notify The Kahala Spa a minimum of 24 hours in advance should you need to cancel or re-schedule, to avoid a 100% charge for the service. All no-show appointments will be charged at 100% of the cost of the service.

 

Do I need to tip the Spa Therapists?

Gratuity is not included in the price of the treatment. A 20% gratuity will be added to all spa services and packages. Gratuity amount can be modified at your discretion.

 

Should I tell anyone about any physical, medical, or allergy concerns?

After booking, you will receive confirmation with a medical history questionnaire to complete online prior to your arrival at the spa. This inforamtion will assist your therapist in providing you the best possible experience and to assure your maximum safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your Spa experience.

 

What should I do with my jewelry and other valuables?

Please leave your jewelry and other valuables at home or in the safe located in your room.

 

What is the Cancellation Policy?

Because your Spa appointments are reserved specifically for you, we ask that you notify The Kahala Spa a minimum of 24 hours in advance should you need to cancel or reschedule, to avoid a 100% charge for the service. All no-show appointments will be charged at 100% of the cost of the service.

 

Does The Kahala Spa have any awards or accolades?

  • Forbes Travel Guide, 4 Star Spa 2016
  • Named one of the Top 20 Resort Spas—Hawaii 2012 by Condé Nast Traveler readers
  • 'The peaceful ambience is enhanced by the exceptional service.' Condé Nast Traveler
  • 'Revitalize your mana (life force) with Lokahi therapy in the Kahala Hotel & Resort's tropical couple suite - one of 25 most romantic getaways in the world' Travel & Leisure
  • 'In the hotel's new spa suites overlooking tranquil gardens, don't miss the traditional lomi-lomi massages, which start with a relaxing foot rub.' USA Today
  • '(The Kahala Spa) made me realize that healing contact with another human being is one of the most inspired expressions of aloha, Hawaii's all-purpose welcoming mantra. Clever Kahala.' Departures
  • '(The Kahala Spa) concept focuses on the individual and offers the ultimate in privacy and rejuvenation within each of its spacious treatment areas.' Spas-Weekly.com
  • '(The Kahala Spa) was cited as the reason the Kahala Hotel & Resort is one of '10 Great Hotels for Renewing Body and Soul' USA Today

 

Massage Treatment Enrichments

enrichments 1

Warm Pohaku stones $30

enrichments 2

Full Spectrum Hemp Oil
Choice of lavender $20 or Lemongrass $25

enrichments 3

Add-on infinity bath $100

Scalp Soother

Scalp Soother $30

Face Mask

Eye Mask $15 and
Skinceuticals Face Mask $25

massage

 

In-Room Services

Enjoy a 60 or 90-minute customized massage in the comfort and privacy of your guest room or suite for an additional $50 per person.

EMAIL THE SPA

Massage with oil

Reservation Contact Details

For further details, or to book a treatment, please contact The Kahala Spa at:

Hours: Daily 9:00am – 5:00pm

Phone: +1 (808) 739-8938 | Email: spa@kahalaresort.com

It is suggested that bookings are made at least 48 hours in advance to optimize availability. Priority for reservations is given to resort guests.

Reservation and Cancellation Policy: Because your Spa appointments are reserved specifically for you, we ask that you notify The Kahala Spa a minimum of 24 hours in advance should you need to cancel or reschedule, to avoid a 100% charge for the service. All no-show appointments will be charged at 100% of the cost of the service.

Massage supplies in a tray

Our Best Rate Guarantee

How do you elevate vacation in paradise? Book direct to secure our best rates and experience more with exclusive savings including:

  • Our Best Rates Guaranteed
  • No Resort Fees
  • Personalized Service

Families are Forever

With plenty of onsite activities, The Kahala Hotel & Resort is the perfect island getaway for you and your keiki (children).

Day 1: Fun In The Sun

  • Soak up the warm Hawaiian sunshine at our outdoor pool and hot tub. Rent a cabana for the day so you can lounge peacefully while the kids make a splash. With pool toys available for purchase, they’ll never run out of things to do! When you get hungry, there’s no need to go far. Enjoy a light meal at our poolside restaurant, Seaside Grill.
  • In the afternoon, get to know the playful Bottlenose Dolphins who live in our natural water lagoon. This experience is fun for the whole family, and you’ll get to feed, play and swim with these amazing creatures. Learn more about our partner, Dolphin Quest.
  • End the day with an oceanside dinner at Plumeria Beach House. Enjoy fresh island-inspired cuisine as you watch the sun dip below the horizon.

Day 2: Explore Waikiki

  • In the morning, let the kids indulge their creativity at our weekly Hawaiian Culture Classes, which include lei making, lauhala weaving and more.* View the calendar.
  • While they learn, why not treat yourself to a relaxing Couples Massage at the Kahala Spa? We are proud to partner with Aloha Sitters to offer child-sitting services so you can give yourself a much-deserved break. View spa services.
  • After a quick lunch at Plumeria Beach House, hop on our complimentary shuttle to the Royal Hawaiian Center in Waikiki. From there, it’s a short walk to the Waikiki Aquarium or Honolulu Zoo where your family can spend the afternoon marveling at the creatures of the deep or meeting friendly beasts from around the world.
  • Head back to your room to freshen up and enjoy cocktails and dinner service at The Veranda. Enjoy live music from local musicians every Thursday - Saturday from 6:00pm - 9:00pm. Learn more.
    *Activities are subject to change. Please see our events calendar for more information.

Day 3: Snorkel & Beach Adventure

  • Wake up bright and early to go snorkeling at the legendary Hanauma Bay. Please note that reservations must be made in advance to enter the park.
  • Return home to spend a golden afternoon on the secluded beach in front of our hotel, where the gentle waves are safe for all ages. For your convenience, we offer beach gear including snorkels and fins, bodyboards, kayaks and paddle boards.
  • Create lasting memories with a sunset photo session on the beach. As a guest, you can book a 45-minute photo shoot on our grounds with Pacific Dream Photography. Learn more.
  • Afterward, tuck into a delicious meal at Arancino’s, voted Best Italian Restaurant in Hawaii.

Sunset Sweethearts

The Kahala Hotel & Resort is a top destination for honeymoons and anniversaries. Celebrate your love with a romantic retreat to paradise.

Day 1: Discover Kahala

  • Wake up to the relaxing Hawaiian tradewinds blowing through your suite and stunning views of the mountains or sea.
  • Don’t let this luxury go to waste. Order our Grand Breakfast service delivered to your door for one-of-a-kind breakfast in bed. View menu.
  • In the afternoon, rent a pair of our cruiser bikes to explore the beautiful neighborhood of Kahala and soak in the gorgeous views. Stop by Kahala Mall to browse the stores and recharge with a light meal or beverage, or see a movie.
  • Rest a while and freshen up, then change into your evening attire and make your way to The Veranda, our open-air dining room. Visit Thursday - Saturday to sip delicious Mai Tais while listening to live entertainment by Hawaii’s top local talent.

Day 2: Indulge Your Senses

  • On your second day, rent a car at our on-property car rental desk and head west for a leisurely drive around Diamond Head. If it’s a Saturday, stop by the KCC Farmer’s Market to sample fresh produce and browse handcrafted gifts. Afterward, continue on to the eclectic neighborhood of Kaimuki, known for its vibrant art and food scene.
  • After returning for a short nap, head to the Kahala Spa for our signature Romance Treatment, which includes a customized full-body massage, a deep soak tub with rose petals and a soothing facial.
  • At sunset, head down to Hoku’s for a decadent four-course dinner. With views of the ocean and a selection of wine fines, it’s the perfect place end a night a paradise.

Day 3: Lover’s Retreat

  • On your last morning, indulge in a late start to your day.
  • After brunch at Plumeria Beach House, head to the Honolulu Museum of Art for a guided tour of Shangri La, a historic Islamic-inspired estate perched on Black Point.
  • Return back home to rest, or read a good book by the pool.
  • At golden hour, take a romantic walk on our stunning shoreline, hand-in-hand. Have your cocktails hand-delivered from Seaside Grill as you enjoy happy hour on the beach.
  • For dinner, book a table for two at Arancino’s and savor the elegant flavors of Italy over a bottle of wine.