It is suggested that bookings are made at least 48 hours in advance to optimize availability. Priority for reservations is given to resort guests.
Please check in at The Kahala Spa reception desk 10 minutes prior to your scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments, so as not to inconvenience other Spa guests.
The Spa reception area is located on the lobby level of the resort. Please plan to arrive to the Spa 10 minutes prior to your scheduled appointment time to complete a brief health questionnaire. Treatments will end as scheduled as a courtesy to the next guest.
Treatments are performed in private Spa Suites. We will provide you with a robe and slippers for your comfort. For registered resort guests, our CHI ﬁtness center is open 24 hours and features men's and women's locker rooms that include dry saunas, eucalyptus steam rooms and outdoor whirlpools.
Couple’s treatment rooms are available for most services. Please inform your Spa receptionists if you would like to enjoy your treatments in the same room with another guest.
You will be given a robe and slippers to change into before your treatment.
Because your Spa appointments are reserved specifically for you, we ask that you notify The Kahala Spa a minimum of 24 hours in advance should you need to cancel or re-schedule, to avoid a 100% charge for the service. All no-show appointments will be charged at 100% of the cost of the service.
Gratuity is not included in the price of the treatment. A 20% gratuity will be added to all spa services and packages. Gratuity amount can be modified at your discretion.
Upon arrival at The Kahala Spa, you will complete a brief health history questionnaire to assist your therapist in providing you the best possible experience and to assure your maximum safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your Spa experience.
Please leave your jewelry and other valuables at home or in the safe located in your room.
Because your Spa appointments are reserved specifically for you, we ask that you notify The Kahala Spa a minimum of 24 hours in advance should you need to cancel or reschedule, to avoid a 100% charge for the service. All no-show appointments will be charged at 100% of the cost of the service.