Aloha & Welcome Back

We are now welcoming guests from the U.S. Mainland

At The Kahala Hotel & Resort, we are diligently taking action to prevent the spread of Covid-19 in our community, and require 72 hour pre-arrival testing or completion of the 14-day mandatory quarantine prior to check-in.

Please take a few moments to review the new safety protocols below to help ensure an easier arrival to Oahu and start relaxing at our secluded resort. These protocols are relevant for travelers from the United States. Currently, international travel restrictions prohibit European and other countries from traveling to the U.S.

Pre-Testing with Safe Travel Program

1. Register with the Safe Travels System

All adults (18 years and older) must register on the state of Hawaii Safe Travels digital system. You will be required to upload your negative pre-travel test result through this platform and answer a health questionnaire 24 hours prior to your departure. Each child traveling with an adult should be included in the adult’s Safe Travels’ form.

2. Schedule a Covid-19 Test

Take an FDA-authorized Nucleic Acid Amplification Test (NAAT) from a certified CLIA lab within 72 hours of your departure. To avoid any issues, schedule your test well in advance. If you opt to test through your airline, make sure they can guarantee test availability 72 hours prior to departure. Tests are required for all travelers five years and older (minors four years and younger do NOT need to take the pre-travel test).

No Antigen or Antibody tests will be accepted. The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS: AFC Urgent Care, Bartell Drugs, Carbon Health, CityHealth Urgent Care, Color, CVS Health, Discovery Health MD, Kaiser Permanente, Quest Diagnostics, Vault Health and Walgreens (as of 10/6/20).

These providers have partnered with major airlines. See direct links below:

AFC Urgent Care –
Bartell Drugs –
Carbon Health –
CityHealth Urgent Care -
Color –
CVS Health –
Discovery Health MD –
Kaiser Permanente (members only) -
Quest Diagnostics –
Vault Health –
Walgreens –

The following airline partners also understand the pre-travel testing requirements and are reliable sources of information and testing:

Alaska Airlines -
American Airlines -
Hawaiian Airlines -
Oakland International Airport -
Southwest Airlines -
United Airlines -

3. Upload Negative Test Results to Safe Travels System

Upload your negative test result to your Hawaii Safe Travels account. Without proof of a negative test result, visitors must quarantine for either 14-days, or until a negative test result is provided and uploaded to the Safe Travels account.

Please be advised, you must have a negative test for each person in your party arriving in Hawaii. If you are seeking additional help with Safe Travels digital system, please refer to the State of Hawaii’s Safe Travels Help guide.

4. Bring Proof of Negative Test to Airport

24 hours prior to boarding, log in to your Hawaii Safe Travels account and fill out Travel Health Questionnaire. Once your health information is entered, you will receive a QR code via email. Bring that QR code to the airport (printed or on your mobile device) to present to the airport screener upon arrival.

*Please note, arriving visitors may be asked for additional screening upon arriving such as temperature checks.

5. Present Proof of Negative Test Result to Kahala

The Kahala Hotel & Resort requires your negative test result to be presented prior to check-in. These results may be emailed to [email protected] before your arrival to the resort or presented at check-in.

If your results are not available by the time you arrive you must go into quarantine in your room until the negative test results are received.

6. Enjoy your trip!

We look forward to welcoming you to the Kahala.

Please Be Advised:


The testing expense will be the responsibility of the traveler and no testing will be available upon arrival at the airports in Hawaii.

Travelers will be able to upload their negative test results when they complete their travel and health forms on the Safe Travels digital system accessed at

If a visitor's test results are not available at the time of arrival, the visitor must quarantine until the test results are received.

Minors five years and older must take the pre-travel test. (Minors four years and younger do NOT need to take the pre-travel test.)

The pre-test is one part of a multi-layered screening process which includes arrival temperature checks, completion of the State Travel and Health form, and secondary screening at the airport with trained healthcare staff for those with symptoms or temperatures of 100.4 degrees Farenheit or higher.

Additional pre-travel testing protocols may be announced.

If you are seeking additional help with Safe Travels digital system, please refer to the State of Hawaii’s Safe Travels Help guide.