Hotel Policies

View our hotel policies for information regarding check-in and -out times, pet policy, cancellation, deposit and more. If you have any questions, please contact us.

Rooms and suites allow for double occupancy as a standard and can accommodate a maximum three adults (over age 12) or two adults and two children (under age 13) per room.

The Kahala Family Plan

There is no additional charge for children 12 years and under when staying in the same room with the parent and utilizing existing bedding.

Maximum of three adults or two adults and two children (0 – 12 years) per room.
3rd adult (13 years or older) person charge is an additional $100.00 daily plus taxes.
Extra bed charge for children is an additional $75.00 daily plus tax, maximum one per room.

Maximum Occupancy & Check in

Rooms and suites allow for double occupancy as a standard and can accommodate a maximum three adults (13 and older) or two adults and two children (12 and under) per room. All guests must be 18 years or older to confirm room or suite accommodations. A valid photo ID must be presented at the time of check in for age verification.

3rd adult charge is an additional cost of $100 daily plus taxes and $75 daily per rollaway bed plus taxes. Two bedroom suites can accommodate 6 adults or 4 adults and 4 children.

Children 12 and under are free if using existing bedding. Extra bed charge for children is an additional $75.00 daily plus tax, maximum one per room. Cribs are complimentary.

Two rooms requiring connecting doors must be confirmed in advance by calling Kahala Reservations directly, a $250.00 plus tax one time charge will be applied to guarantee the rooms. All rates and room location requests are subject to category availability.

Check-in time: after 3pm
Check-out time: 12 noon

Early/late check in/out

Immediate access to your accommodation on arrival can be guaranteed by booking the room for the night before. For late departures, reserving an additional night will guarantee your accommodation until you depart. We are also happy to offer our superb Hospitality Suite and luggage storage arrangements.

Extras

Overnight parking is $32 per night
Dog program available for $150, dogs must be under 25lbs. Sample dog waiver form required at check in (pdf).

Resort Credit

Resort Credit is can be used for anything on property that is owned and operated by The Kahala Hotel & Resort. The resort credit is not valid at the following outlets:

  • Arancino’s Restaurant
  • Dolphin Quest
  • Tori Richard
  • Hildgunds
  • Pacific Dream Photography
  • Hatsuko Endo Salon
  • Holokino Sailing Tour
  • Hans Hedemann
  • Any activity offered by outside companies even when booked by The Kahala Concierge

Payment

All reservations require a credit card guarantee. Credit Cards accepted: American Express, Visa, MasterCard, Diners Club, Discover Card, JCB, China UnionPay.

Taxes

The State of Hawaii Transient Accommodations Tax is 10.25%. This, together with the 4.712% Hawaii State Excise tax, means that the total applied taxes for hotel accommodations will be 14.962%. 

 

ADA Policy

The Kahala Hotel & Resort is compliant with the American’s With Disabilities Act (ADA). The resort offers accessible rooms on request. Please ensure requests reach us by placing it in the comments section of the online reservation form, or by calling reservations directly at +1 (808) 739.8888 after the reservation has been made.

Alcohol Policy

Accommodations with access to mini bar alcohol will only be granted to those guests with a valid ID confirming 21 years of age or older. Any guest who does not meet the minimum legal drinking age of 21 will be denied any room service that includes alcohol.

Smoking Policy

The Kahala Hotel & Resort is a 100% non-smoking facility. Smoking is not permitted anywhere within the rooms or suites, including lanais (balconies). Should it be determined that smoking has taken place in a room or suites, a cleaning fee will be charged and placed on the guest folio before or after check-out. The Kahala Hotel & Resort has posted signs for designated outdoor smoking areas, please ask our staff if you are not sure where to find the designated smoking areas. Smoking bans by the state of Hawaii took effect on January 1st, 2014 making it illegal to have a cigarette at all Honolulu beaches, parks, pools, and athletic facilities. Fines will be imposed on violators.

Deposit & Cancellations

Rooms & Suites

One-night room and tax deposit processed at time of reservation. One-night cancellation charge processed for cancellations and no-shows received within 7 days of scheduled arrival.

Signature Suites

Two-night room and tax deposit due at time of reservation and refundable if cancellation occurs 30 days prior to arrival date. Full nonrefundable prepayment required 30 days prior to arrival. For reservation made within 30 days of arrival, full non-refundable pre-payment required.

For individual reservation of 10 nights or more, deposit of 20% of the total stay required at time of booking. Other rates and restrictions apply for Advance Purchase rate plans and the December Holiday stay period (December 22, 2018 to January 2, 2019). Holiday Policy: For dates of stay from December 22, 2018 to January 2, 2019 (inclusive) the minimum stay requirements are:
• Three (3) nights for arrivals December 22nd – 24th
• Five (5) nights for arrivals December 25th- 31st
• Three (3) nights for arrivals on January 1st

Holiday Deposits

A two night room and tax will be charged at the time of booking and will become non-refundable and non-transferable on May 1, 2018 for 2018-2019 holidays. A non-refundable prepayment including taxes for the remaining nights up through January 2, 2018 or through January 2, 2019 will be charged on or about October 1, 2018 for 2018-2019 holidays. A non-refundable prepayment for all room nights and taxes are required for any bookings made after October 1, 2018 for 2018-2019 holidays. All deposits are non-refundable and non-transferable.