The reservations department has full time English and Japanese speaking staff. Please call the hotel representative number +1 (808) 369-9480. The Kahala Reservation Team Hours of Operation (Hawaii Standard Time): Monday – Friday from 7am – 5pm, Saturday – Sunday and holidays from 8am – 5pm. (Hours of Operation are subject to change without notice)

The maximum occupancy is three adults (18 and older) or two adults and two children (17 and younger) per room. All room rates include double occupancy. A 3rd adult charge is $100 per night. Additional bedding is $85 per rollaway bed daily plus taxes (maximum 1 additional bed). If you stay in a 2-bedroom suite, the maximum occupancy is 6 adults or 4 adults and 4 children.

Rates are based on one or two adults per room. The Kahala Family Plan policy offers no additional charge for children (17 and younger) when staying in the same room with the parent and utilizing existing bedding. Bedding type of one king or two double beds may be requested at time of booking but cannot be guaranteed. A complimentary baby crib can be provided in the room or suite if requested at the time of reservation. Babysitters may be arranged in advance through the Concierge at +1 (808) 739-8911.

Small dogs are allowed. The Dog program is available for $150, dogs must be under 25lbs. Sample dog waiver form required at check in (pdf).

Taxes are not included in the room or suite rate. The State of Hawaii Transient Accommodations Tax is 10.25%. This, together with the 4.712% Hawaii State Excise tax and the 3.00% Oahu Transient Accommodations Tax, means that the total applied taxes for hotel accommodations will be 17.962%. The State of Hawaii Transient Accommodations Tax ID for The Kahala is TA-169-879-9616-01. The General Excise tax ID is GE-169-879-9616-01. All rates and room location requests are subject to category availability.

We accept American Express, Visa, Master Card, Diners Club, Discover, JCB, checks and cash. Credit card information is required at the time of booking to reserve a room or suite.  Please see the deposit and cancellation policy for our rooms and suites for more information.

2023-2024 Holiday Policy

Our normal room and suite rates do not include breakfast.  All of our Signature Suites (Kahala Kai Suite, Kahala Beach Suite, Presidential and Imperial Suite) include daily breakfast for two adults. If you book a package that includes daily breakfast such as Kahala Breakfast Inclusive or the Kahala Celebrations Packages, then breakfast will be included.  Breakfast is served from 6:30am to 11:00am at Plumeria Beach House. Other breakfast options while staying at the resort include: Room Service, served in the room or on the lanai: View Room Service Menu Hoku’s Sunday Brunch: 9:00am – 1:00pm -$90 per person not including tax or gratuity

Resort Credit is can be used for anything on property that is owned and operated by The Kahala Hotel & Resort. The resort credit is not valid at the following outlets:

Arancino’s Restaurant
Dolphin Quest
Hildgunds
Pacific Dream Photography
Signature by The Kahala Hotel & Resort at the Royal Hawaiian Center
Hans Hedemann

Any activity offered by outside companies even when booked by The Kahala Concierge.

Disclaimer: Resort Credit can be used for shops and restaurants except Arancino and the Signature Store at Royal Hawaiian Center.

We have both inner and outer connecting rooms.  Inner connecting rooms have a door inside the room that connects to another guest room.  The outer connecting rooms have a door outside of the guest room that can be closed, creating a foyer to the two guest room doors.  The following rooms can be connected:  Scenic to Scenic Lanai, Dolphin Lanai rooms, Ocean View to Ocean View Lanai and Ocean Front to Ocean Front Lanai. Two rooms requiring connecting doors must be confirmed in advance by calling Kahala Reservations directly, a $250.00 plus tax one-time charge will be applied to guarantee the rooms. Connecting rooms guarantee subject to availability.

All the rooms and suite have Toto washlets.

In recognition of the growing preference for non-smoking accommodations by our guests The Kahala Hotel & Resort, has been designated 100% smoke free. The resort eliminated its inventory of smoking rooms and all rooms are non-smoking both in room and on the lanai (balcony).

All the guest rooms and suites offer the choice of one king size bed or two double (American full size) beds.  Bedding can be requested at the time of reservation and we will do our best to accommodate all request, however, bedding cannot be guaranteed.

The King Bed is 193.04cm x 223.52cm
The double bed is 129.54cm x 195.58cm
The ‘rollaway’ extra bed is 95cm x 183cm

We are pleased to offer complimentary high speed internet access in all our guest rooms and public areas (lobby, all dining areas, pool). The complimentary internet is good for web browsing and email. An upgrade to Premium Service good for video and games is $25 per day per device. All guest rooms and suites have LAN cable internet access as well.  The Ethernet LAN cable is located in the writing desk.  Meeting and function rooms have wired and wireless internet available. Pricing and terms will be established based on the rental agreement.  

A lanai is the Hawaiian word for patio or balcony.  The Kahala Hotel & Resort offers rooms with lanai and some with a Juliet balcony.  The lanai rooms offer a spacious balcony or approximately 116 square feet or 11 square meters furnished with a table and chairs.  

The total size is approximately 1,250 square feet or 116 square meters. The living room is about 61 square meters, the bedroom is about 48 square meters.

The approximate distance from the Kahala Kai and Kahala Beach Signature Suites is 30 feet or 9 meters. There is a nice lawn area (Koko Head Lawn) directly in front of the suites and then the white sandy beach.

Check-in time: after 3pm
Check-out time: 12 noon
Early check-in can be requested and provided on availability. If you would like to guarantee early check in, then you need to reserve the room a day early.

If you arrive before the check-in time, our bell staff will hold your luggage, and deliver to your room when it is ready. For your comfort, The Kahala Hospitality Suite is available for registered guests at any time who wish to use the lounge prior to checking in or after checking out of their rooms or suites. The Suite provides plush and comfortable lounge chairs and sofa seating for couples and families and light refreshments. There are two ‘private rooms’ with a loveseat for relaxation and quiet as well as a large shower and bathroom facility. A flat screen television as well as magazines and newspapers keep our guests in tune with international news of the day. A private lanai features canopied daybeds which are perfect for catching up with your reading.
The Hospitality Suite is staffed from 8:00am – 5pm daily. Japanese speaking staff available. For assistance outside these hours, please see the Front Desk for an Assistant Manager for access to computers and other services.