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The Kahala Hotel & Resort
Suspends Operations to Prevent Covid-19 Spread

3/23/2020

HONOLULU —  The Kahala Hotel & Resort announced that it will temporarily suspend operations from Tuesday, March 24, to May 1, 2020, in an effort to slow the progression of COVID-19 in Hawaii. The decision follows several directives issued by federal, state and county officials over the past few days urging individuals to stay at home and placing a 14-day quarantine on any person entering Hawaii.

“We are deeply saddened to close our doors but understand we must do our part to stop the spread of COVID-19 in our community and protect all residents of Hawaii. We are committed to acting in the best interest of our employees and guests to prioritize their health and safety,” said Joe Ibarra, general manager of The Kahala Hotel & Resort. “We are closely monitoring the situation and following guidance from the Centers for Disease Control and Prevention, government leaders and health experts to determine when it is safe and appropriate to reopen. We thank our guests for their patience and understanding during this time and look forward to welcoming them back with aloha in the near future.”

The Kahala Spa and wellness services, CHI Fitness Center, Hoku’s, Plumeria Beach House, The Veranda, retail stores, and other activities and services on property will also close until further notice.

All in-house guests will be given the option to stay through their scheduled check-out date or depart the resort without penalty. Upcoming reservations from March 24 to April 30 will be canceled. Reservations for new arrivals are being accepted online for stays May 1st and beyond. Guests with questions regarding their reservation may contact the resort at +1 (808) 739-8888.

At this time, The Kahala plans to resume operations for guests on May 1, 2020. The resort’s leadership team will assess the unfolding situation over the coming weeks and provide any updates at www.kahalaresort.com..

About The Kahala Hotel & Resort

The legendary Kahala Hotel & Resort is an oceanfront, destination luxury property known for its gracious Hawaiian hospitality. Located just minutes from Waikīkī, The Kahala offers an exclusive ambiance of a neighbor island experience. The Kahala has been Honolulu's social address for weddings and gatherings since its opening in 1964. World leaders, royalty, rock bands and Oscar winners call the 338-room resort their Hawaiian home-away-from-home. The Kahala is a member of The Leading Hotels of the World and Preferred Hotels & Resorts. The resort is home to The Kahala Spa, lush tropical gardens and a natural ocean-water lagoon with the hotel’s own resident dolphins cared for by Dolphin Quest. The Kahala also has five restaurants: Plumeria Beach House, Seaside Grill, The Veranda, Arancino and the award-winning Hoku’s restaurant. Stay connected with The Kahala via www.kahalaresort.com, on Instagram at @kahala_resort or on Facebook at The Kahala Hotel & Resort and Twitter at @KahalaResort. Share your Kahala moment #AtTheKahala.

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FAQ

  • If my arrival date is shortly after May 1, 2020, should I still keep my reservation?
    At this time, The Kahala plans to resume operations for guests on May 1, 2020. We are committed to acting in the best interest of our employees and guests to prioritize their health and safety, and we encourage you to make the decision that is best for you in this ever changing situation. Please review the recommendations of state and federal resources such as the Hawaii State Department of Health, Hawaii Tourism Authority and Centers for Disease Control and Prevention (CDC) for more information.
     
  • How do I cancel or change a reservation I have already made directly through kahalaresort.com or via phone call with a Kahala Resort Reservations Agent?
    You may cancel or change your reservation by contacting us at [email protected] or calling us at +1 (844) 764-5670. Please indicate your first name, last name, and reservation confirmation number. Your details will be sent securely to our in-house reservations team who will assist you through this process.
     
  • How do I cancel or change a reservation I have already made through Expedia/American Express/ any Travel Agency or any other 3rd party?
    You may cancel or change your reservation made through a 3rd party by contacting the 3rd party directly. This unfortunately means that our in-house reservations team will not be able to assist you in this instance and you will have to contact the company you have booked your reservation with. We understand that many of these companies are experiencing high call volumes and we apologize that we are not able to assist you directly. 
     
  • If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?
    Cancellation and deposit policies vary by confirmed rate.

    We have amended our cancellation policy in light of recent events. Most bookings arriving through May 31, 2020 will be subject to a 24-hour cancellation policy.

    The 24-hour cancellation policy means that you are able to cancel your booking 24 hours in advance with a full refund. Please contact us at [email protected] or +1 (844) 764-5670 to receive additional information regarding your reservation.
     
  • Will I be charged a night's stay if I arrive late or miss my arrival date?
    Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
     
  • When is the reservation team available?
    Our reservation team is available from 7:00am to 5:00pm HST until Friday, March 27 handling cancellations and modifications. We will then be available for new reservations at +1 (844) 765-3731.
Additional Resources
Hawaii State Department of Health
Hawaii Tourism Authority
CDC

THE KAHALA
is headed to Japan.

THE KAHALA HOTEL & RESORT
in YOKOHAMA
Opening June 17, 2020
Now Accepting Reservations