The Kahala Clean Promise

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The Kahala’s Health & Safety Protocols were carefully developed in accordance with the directives from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Hawaii State Health Departments and local Governments.

For the safety of our guests and employees, we have implemented new staff training on cleaning and disinfectant techniques, use of PPE, and contact tracing. 

The Kahala Hotel & Resort is a GBAC STAR™ accredited property for 2021 and 2022.  

Guest Well-Being

Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key guest entrances and high contact areas such as front desk, front drive, concierge desk, restaurant entrances, retail outlet entrances, and meeting spaces.

Protective Shield
Plexiglass Guard Shield are placed at specific locations, such as front desk, host stands, and pool kiosk to minimize the risk of potentially spreading the germs.

Health and Safety guidelines are placed throughout the property.

Kahala Team Well-Being

Hand Washing
Good hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands every hour for a minimum of 20-seconds.

Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory.

  • Gloves will be provided to employees whose responsibilities require them including housekeeping and public area attendants.
  • All employees must wear gloves especially when handling cash.  

COVID-19 Training
All employees will go through training on COVID-19 safety and sanitation protocols. More comprehensive training will be conducted for our teams with frequent guest contact including housekeeping, restaurants, front desk, front drive, concierge desk, and security. 

Our employees are also asked to adopt a pledge to diligently make efforts not only while at work but at their homes to prevent the virus and protect everyone around them. 

Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key employee contact areas such as the employee entrance and service elevator landings. Each department has hand sanitizer available for staff use. 

Cleaning Products and Protocols

Cleaning Products
Our resort uses cleaning products and protocols which meet Department of Health and Centers for Disease Control guidelines. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. We are also using the Apollo UV-C Lamp. The UV-C light helps kill bacteria, viruses, allergens,  and mold efficiently. It’s chemical free sanitation method that disinfects and helps create a safer environment.  

Public Spaces and Communal Areas
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-contact surfaces. The electrostatic spray is also used to disinfect public places, especially high-touch areas to insure a more thorough clean.

Guest Rooms
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats, handles, telephones, in-room control panels, light switches, temperature control panels, and alarm clocks. Daily Housekeeping service is available from 8:00am to 4:00pm. All bed linens and towels are replaced after each guest checks out in order to maintain physical distancing procedures (an exception will be made if a guest requests linens and towels be changed).  

Dry Cleaning and Laundry
Dry cleaning & laundry service is currently available from Monday through Friday.  

Hotel Guest Elevators
Employees will be sanitizing the buttons at a minimum of once per hour.

Frequent cleaning and sanitizing will be increased in all restaurants, including hostess and cashier stands. Dining tables, chairs, and trays will be sanitized after every use.

Back of the House
The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee cafeteria, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, and security.

Shared Equipment
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

Air Filter and HVAC Cleaning
All guestroom A/C units are individually self-contained.  The frequency of air filter replacement and HVAC system cleaning has been increased.

Please contact us to let us know any question or concern you may have.

Additional Resources
Hawaii State Department of Health
Hawaii Tourism Authority

Frequently Asked Questions

Updated September 7, 2021

Health & Safety

In light of COVID-19, what steps is Kahala Hotel & Resort taking to help protect guests?

The Kahala Hotel & Resort puts the safety of our guests and colleagues first with elevated cleanliness standards, required employee vaccinations and traveler safety protocols. 

Are there any travel restrictions I should be aware of during this time?

Find latest updates here.

Please consult travel advisories and information made available by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), the U.S. Department of State. and Hawaii Tourism Authority. We will continue to closely monitor the situation and adapt our policies accordingly. To reach out to any of the above organizations, please use the contact numbers below:

WHO: 202-974-3000
CDC: 800-CDC-INFO (800-232-4636)
U.S. Department of State: 202-647-6575
Hawaii Tourism Authority: 808-973-2255

We expect our resort guests to show kindness to their fellow guests and Kahala Colleagues by following these standards. Resort has the right to refuse service/stay if guest doesn’t follow government and CDC guidelines

  • When on resort property, wearing a mask is optional. 
  • Guests should review government guidance to confirm eligibility to stay at the resort


Is early check-in or late check-out available?

Both Early Check-In and Late Check-Out are based on availability.

What amenities are included with my stay?

  • Complimentary Wi-Fi 
  • In-Room Bottled Water
  • Beach & Pool Towels
  • Daily Newspaper in Press Reader
  • Daytime Housekeeping Service


How do I cancel or change a reservation I have already made directly through or via phone call with a Kahala Resort Reservations Agent?

You may cancel or change your reservation by contacting us at or calling us at +1 (844) 764-5670. Please indicate your first name, last name, and reservation confirmation number. Your details will be sent securely to our in-house reservations team who will assist you through this process.

How do I cancel or change a reservation I have already made through Expedia/American Express/ any Travel Agency or any other 3rd party?

You may cancel or change your reservation made through a 3rd party by contacting the 3rd party directly. This unfortunately means that our in-house reservations team will not be able to assist you in this instance and you will have to contact the company you have booked your reservation with. We understand that many of these companies are experiencing high call volumes and we apologize that we are not able to assist you directly.

If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?

Cancellation and deposit policies vary by confirmed rate, rate plan or booking agent.

For any new reservations for rooms and suites from now until Dec 31, 2023, a one (1) night deposit is required at the time of booking. One (1) night room & tax will be charged for cancellations and no-shows received within 3 days of scheduled arrival. Holiday Deposit and Cancellation policy will apply from December 23, 2023 to January 2, 2024.

This does not apply to advanced purchase rates or reservations made through a 3rd party. Please contact us at or +1 (844) 764-5670 to receive additional information regarding your reservation.

Will I be charged a night’s stay if I arrive late or miss my arrival date?

Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.

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