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"It was the perfect location." |
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We loved our stay. The staff at The Kahala was truly world class. We used the resort as an executive retreat, and it was the perfect location. |
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"The place is very kid friendly." |
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The property is in a suburban country club setting. They have a beautiful setting on a quiet beach with a small pool and a dolphin sanctuary. The rooms are large and luxurious and the staff in the restaurants, front desk, porters and maids were exceptional. There are a lot of kids at this resort and the place is very kid friendly. You are about a 10 min cab ride from Waikiki if you want to go there and they have a shuttle to the Ali Moana Mall. If you want to be out of the hubbub of Waikiki this is a good choice. |
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"I have never experienced such hospitality from a hotel." |
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The staff are like one big family and treat their guests with the same generosity and warmth you would expect from friends. Worth particular mention is the Director of Guest Services, Flora, with whom I hope you have the pleasure of meeting on your stay at the beautiful Kahala Hotel & Resort. The property rooms are wonderful, watching the dolphins on your way to breakfast is a real delight, but ultimately it is the service which makes the Kahala an international standard luxury hotel. |
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"Awesome is the only word!" |
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Having spent 10+ years in the luxury hotel business, I always look very closely at how a hotel operates (I can't help it!) I was impressed at every turn. From the point of reservation to check in, activities, concierge, dining... they didn't miss a beat! If you're considering a place to stay on Oahu, this is it. Near Waikiki, but far enough out from the crowds and over populated beaches. The staff was exceptionally professional and personable. Housekeeping service was impeccable! The room was always serviced exactly when we would have liked it. And it was done superbly. The beach area is private and beautiful, the dining is outstanding, and the lomi lomi massages were... well... awesome is the only word! |
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"Upon arrival was treated like royalty." |
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A hotel unlike any other. Wonderful staff–very attentive. Food was out of this world. Best sushi ever! Mango chutney a must on anything but particularly the burger! Hammocks outside were so relaxing and the pools, watching the dolphins were amazing! The rooms overlook the ocean and sleeping with the balcony doors open was like heaven. An absolute must stay when on Honolulu! |
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"Keep up the great work" |
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Miyoko, Japan, October 2012 |
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"Everything was just perfect! Thank you!" |
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Mikhail, Russia, October 2012 |
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"We had a lovely, relaxing time, mahalo" |
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Mary, USA, October 2012 |
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"Everyone was wonderful" |
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We had a wonderful beautiful time! |
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"The most enjoyable experience we have ever had" |
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We would like to thank the staff at The Kahala for making our honeymoon the most enjoyable experience we have ever had! |
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"They were helpful and patient." |
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All the bellmen. I needed assistance at check-in, for meeting materials and again for check-out. |
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"Our stay was great." |
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Everything at Kahala was excellent. The people are wonderful. Thank you for a very relaxing vacation. |
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"Excellent two night stay. Thank you!!" |
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John, Honolulu, HI, September 2012 |
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"Awesome, want to return soon." |
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My daughter did not want to leave. |
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"The woman at the Plumeria in the morning time, was very kind." |
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Her attitude was great!! Thank you very much. |
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"As perfect as we wanted & had planned" |
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We found all staff very supportive & willing to help in the lead up to our wedding. In one meeting she had it all sorted, helped us contact our different vendors & took all our worries away. |
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"I absolutely love The Kahala" |
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Maria, USA, August, 2012 |
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"Outstanding experience" |
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David, Westfield, MA, August, 2012 |
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"Service exceeded all expectations" |
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ALL staff were courteous and friendly...the maid, knew our names soon after we checked in. We were impressed that all staff made an effort to address us by name. Thomas, New York, August, 2012 |
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"Thank you for the wonderful time at The Kahala. Everyone was so warm, helpful, friendly." |
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Joanne, California, August, 2012 |
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"I really appreciate your promptness on everything! I enjoyed my stay!" |
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Chelsey, Heavener, OK, August, 2012 |
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"We had a fantastic stay at the resort" |
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Your staff from concierge, front desk, bell staff, housekeeping, beach staff, restaurants, business center - ALL were so friendly and accommodating. We felt so at home - and loved returning to the hotel each day. Please thank your staff-we know how hard they work! |
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"We had a fabulous time at your hotel" |
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The staff, hotel accommodations, spa services, facilities, and restaurants were impeccable! Our twins had the best time swimming with the dolphins and enjoying the pool and the beach. |
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"The best week ever. We booked via your website. Dolphin Quest was amazing too. Nicest staff and well organized. Thank you!" |
| Kimberly, San Mateo, CA August, 2012 |
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"Keep up the good work as your resort is truly paradise and thank you for such a fantastic time" |
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John, Great Britain, September 2012 |
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"Loved our stay at The Kahala and enjoyed every minute!" |
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Every member of staff we came across were polite, friendly and helpful. The Kahala is such a beautiful hotel. |
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"I absolutely love The Kahala" |
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It has caused me to keep coming back to Oahu rather than stay on Maui again. Keep it up! |
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"Outstanding experience" |
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David, Westfield, New Jersey, August 2012 |
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"Service exceeded all expectations" |
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ALL staff were courteous and friendly. We were so impressed the maid, Sarah, knew our names soon after we checked in. We were impressed that all staff made an effort to address us by name. |
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"Thank you for the wonderful time at The Kahala" |
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Everyone was so warm, helpful, friendly. Will definitely stay here again when I visit my daughter at school. |
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"I really appreciate your promptness on everything! I enjoyed my stay!" |
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Mr and Mrs Chelsey, Heavener, Oklahoma, August 2012
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"We had a fabulous time at your hotel" |
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From the moment we stepped foot on the premises until we left the resort, the staff, hotel accommodations, spa services, facilities, and restaurants were impeccable!!! Everyone at the hotel was so friendly and went out of their way to accommodate us with whatever we needed. Our twins had the best time swimming with the dolphins and enjoying the pool and the beach. This was a much needed staycation for our family and we WILL return soon!
Lori, Honolulu, August 2012 |
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"The best week ever" |
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We booked via your website. Dolphin Quest was amazing too. Nicest staff and well organized. Thank you! |
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"More than we ever imagined it would be" |
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Keep doing what you are doing. As you are doing it very well. |
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"Star rating and more peaceful location than Waikiki" |
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Gary, New Jersy, July 2012
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"Everyone my wife and I came in contact with were exceptional" |
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We thank one and all very much for making our stay wonderful |
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"It was an unbelievable experience" |
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Our family felt like Royalty which pretty much sums it up |
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"Outstanding!" |
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I visit Oahu 4x annually for relaxation, usually stay at the Royal Hawaiian. However, Kahala is a more comfortable property in every respect, and will be my new Oahu destination. The people are well-selected and well-prepared to make your guests comfortable and happy, and I left after 11 days with much sadness. It was a grand experience, and I will look forward to returning for an even longer stay in a few months. |
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"Keep up the exceptional standards...one of our favorite vacation spots!" |
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Gary, Malibu, California, July 2012 |
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"Fantastic hotel and restaurants! We'll be back!" |
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Terrell, Keneohi, Hawaii, July 2012 |
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"Keep up the good work. Kahala is heaven to me...my happy place" |
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Plan to come for many years to come and one day when I build a family of my own and perhaps even for a wedding in the future! Mahalo |
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"Very enjoyable stay this year" |
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We enjoyed the room upgrade as well. |
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"I feel it is the best in the world that I have experienced" |
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My favorite place to stay. |
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"The hotel, beach, grounds, and staff are outstanding!" |
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Mark, Brooklyn, NY, July 2012 |
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"The food was excellent especially at Hokus" |
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My experience in the spa was the best. Saori gives an excellent massage and I will recommend her to my friends. Mahalo Nui Loa for a wonderful experience at The Kahala! |
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"Your staff and personnel are your most valuable asset" |
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Lori, Arkansas, July 2012 |
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"The staff was so kind" |
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We have stayed at numerous high-end resorts and have often been treated by staff as if they were the ones who should be catered to...The Kahala staff made us feel like we were welcome guests in their home. We are from the South and are accustomed to people being nice. The Kahala staff was just that, nice. This does not seem as if it should be a rare thing in the hospitality industry, but it is! We will recommend your resort to all of our friends who go to Oahu. |
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"Thank you for giving my family the best vacation ever!" |
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We had so many special moments at The Kahala, and really enjoyed listening to David in The Veranda every evening. |
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"As you look at the survey you can tell how much we enjoy The Kahala" |
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It is our all-time favorite, and because of the occasion, and to have our children and grandchildren with us for one of the two weeks, which my wife did not know about until the kids snuck into our suite, it was our most favorite vacation ever. I would especially like to once again mention Ms. Lorna Bennett for without her assistance her knowledge, her patience with me, since I called her about ten times, this vacation may not have happened. She is a tremendous representative of The Kahala, and shows what the resort is all about. We also had a soft spot in our hearts for Wendy and Ping in housekeeping who were so friendly, so courteous and such hard workers. Thank you for reading my comments since I had promised myself that I wanted to write a letter of recommendation for these women. There was not one employee who did not impress me. |
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"We had a wonderful stay at your Resort!" |
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Nothing but compliments for everybody working at your resort! We will, although it’s a long trip from the Netherlands, definitely stay at your resort again when coming back to Hawaii! You all did a great job to make our holiday a GREAT one! |
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"I had planned to email regarding how impressed my husband and I were with Shelley and James - they were very personable and attentive... making sure we were comfortable and attended to each day." |
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Keedra, California, June 2012 |
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"This was the best hotel stay of my life so far." |
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Unsure of his name, but the gentleman who works as a concierge went out of his way to help me find some reef shoes, calling about a dozen places before finding them and then giving me directions. Keep up the great work. |
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"Very impressed!" |
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There were too many to name. All very friendly... some how knew we just got married and were there on our honeymoon. Amazing... The Kahala room was twice the size and the bathroom was so much more luxurious. |
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"I had the most wonderful time, and I hope to be able to stay at The Kahala when I visit the US next." |
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Valerie, Great Britain, June 2012 |
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"Numerous room attendants went beyond duty." |
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Richard, Georgia, June 2012 |
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"Loved the large television in the room." |
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Loved the shower head in the shower and the huge tub. Staff is very friendly and courteous. We were upgraded to a partial ocean view room and really appreciated that and loved it. |
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"Bart at the front desk surprised us with a nice 'Happy Birthday' slice of birthday cake for my wife." |
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It was nice that he asked about celebrating any special occasion and then followed thru. |
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"We had a wonderful 10th anniversary vacation with you." |
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Everyone made us feel special during our trip and we thoroughly enjoyed your hospitality! Can't wait to return! |
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