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Best Rate Guarantee

The Kahala Hotel & Resort guarantees that every hotel reservation booked through the website is guaranteed to have the lowest rate publicly available on the Internet.

If you find a rate on another website lower than the best available Internet rate on the website, for the same room type and dates, rate payment requirements (e.g. full prepayment) and restrictions, we will not only match the lower rate you have found, but will also reward you for bringing it to our attention!

The Kahala Hotel & Resort will match any lower rate found up until your date of stay. Simply fill out the form below if you find a lower rate prior to your stay at The Kahala Hotel & Resort.

You must do the following to claim our Best Available Rate Guarantee:

Book your reservation at or by clicking on the Book it Now link below. Then contact The Kahala Hotel & Resort within 24 hours of booking your room by completing the required information in the Best Available Rate Guarantee Claim Form found at the bottom of this page.

Upon its verification of your claim, The Kahala Hotel & Resort will adjust your rate for the nights for which the lower rate was found, plus give you a FREE upgrade to the next available room type.

Rooms on the other website must be publicly available and bookable on the Internet at the time of verification. The rates are not valid if they are only published in the text.

Best Available Rate Guarantee Claim Form

To make a claim, you must fill out all information in the form below.

Do not enter values into the next 3 fields

The Kahala Hotel & Resort Reservation

First Name *:

Last Name *:

Email *:

The Kahala Hotel & Resort Hotel Reservation Number:

Arrival Date:

Departure Date:

Number of Guests:

Confirmation Rate at The Kahala Hotel and Resort:

Lower Rate You Have Found for the Same Room Type and Dates

Website where you found the lower rate (exact URL address):

Rate Offered:

Dates for which a lower rate applies:

Any special terms regarding payment terms (e.g. full prepayment required):

Any restrictions (e.g. non-refundable deposit):

Terms and conditions

The reservation must be made on for The Kahala Hotel & Resort in order to qualify.

  • Rate must be available to the general public and does not apply to: negotiated corporate, entertainment, group and net rates
  • Opaque rates booked on an auction site where the consumer doesnot know the hotel being booked until confirmation. Examples of thesetypes of sites are (but not limited to) Priceline and
  • Package websites or wholesale websites where room rate are packaged with other travel components, such as air or rental cars.
  • Hotel package rates that include additional amenities such as meals, parking, etc.
  • Discount rates that are offered to select groups of individuals such as Senior Citizen rates and Government rates.
  • Rates extended to long stays over 30 days.
  • The comparison rate on an alternate site must be found within 24hours of booking or at the same time of booking. Each night will beconsidered individually when evaluating the comparison rate.
  • The matching rate will be taken from the lower rate found and verified on the other site. The lower rate must be bookable.
  • The guarantee does not apply to taxes, gratuities, guestincidental charges, food and beverage charges, resort fees or any otherfees you may incur during your stay.
  • To avoid potential abuse and to enable us to honor ourprice-match guarantee, the acceptance of all requests is ultimately atthe discretion of The Kahala Hotel and Resort, who will at all times actreasonably and in good faith.
  • Terms and conditions subject to change without notice.